Returns & Exchanges

Returns

We’re committed to 100% customer satisfaction. If you change your mind for any reason any items returned to us in an original and saleable condition, undamaged in original packaging and unused within 28 days after the day the goods are delivered will be refunded excluding the postage cost.

However, we need to be informed you want to return the goods within 14 days after the day the goods are delivered. The easiest way to do this is to fill out the returns form on our website and follow the steps. 

Our returns address is:

Be Equestrian                                                                            22 The Grove                                                                         Hartlepool                                                                             TS26 9NE

We reserve the right to delay or refuse to process items that arrive in unacceptable condition.

Returns are at the customer’s expense we recommend proof of postage and a trackable service are obtained.  Goods should be packaged sufficiently so they cannot be damaged during the return.  Please remember to fill in and send the return paperwork back with the goods to save a delay in a refund or exchange. Refunds will be made back to the original method of payment.

Exchanges

We will exchange any item returned to us in an original and saleable condition undamaged, in original packaging and unused within 14 days of receiving the order, (i.e. Colour or size) all return postage is at the customers expense the exchange will be sent out free of postage and packaging charge in the UK only. International orders will be charged postal rates. on exchanges to be sent back out.

Any exchanges or replacements will be delivered to the address on the original invoice. unless stated otherwise on the returns form.

Faulty Goods

If goods are deemed to be faulty or defective in your opinion, they should be returned to us immediately for inspection. Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Accidental damage and general wear and tear are not covered in this. Postage fees will be reimbursed for justified damages.